Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Kelmark Furnishings relationship with you in relation to this website. The term Kelmark Furnishings or “us” or “we” refers to the owner(s) of this website. The term “you” refers to the user or viewer of this website.

The use of this website is subject to the following terms:

WE SHIP TO PHYSICAL ADDRESSES ONLY! - NO P.O. BOXES.

Delivery Time
The time to allow for delivery depends on the shipping method and distance to your home. Our goal is for your order to be shipped to you within 48 hours (late Friday or weekend orders may take a little longer to prepare). Once your order ships you will receive an email that includes shipping information and your tracking number(s). In the unlikely event that an item may be sold out or on back order we will (at your request) promptly issue a full refund.

Oversized Items
Some items may need to be shipped via truck line. These items usually require additional shipping charges for residential delivery, truck lift gate and/or phone ahead scheduling.

Return Policy
Kelmark Furnishings offers a 30 day return policy on merchandise based on the following conditions:

Damaged Product Box
If Customer receives damaged products, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify Kelmark Furnishings immediately to arrange for a carrier inspection and a pick-up of damaged products.
Please notify Kelmark Furnishings Customer Service via email at: customer-service@kelmarkfurnishings.com of damaged products WITHIN THE FIRST 7 DAYS of receipt. Timely receipt of this information is necessary for Kelmark Furnishings to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.

Non-Damaged/Defective, Unopened Merchandise within 30 days of Original Purchase Date
If you have non-defective merchandise which is unopened, depending on the item, manufacturer policies, and circumstances, we will issue you an RMA # and we will provide an address for you to ship the product to at your expense and subject to a 20% restocking fee or more. Return shipping to us is at your expense.

Shipment Refusal
All refused shipments are subject to a 20% restocking fee or more. Please note that once an order has been processed and shipped it cannot be modified or cancelled. If the shipment is refused, a restocking fee will apply.

Shipping fees are not refundable.

Defective Products
If you have received defective merchandise you must contact Kelmark Furnishings within 7 days for replacement of defective merchandise with the exact same product. After 7 days, Customer will have to contact the manufacturer directly.

All return products must have an RMA number or the return will be refused.

To request an RMA
Please contact Kelmark Furnishings Customer Service via email at: customer-service@kelmarkfurnishings.com to request a Return Merchandise Authorization (RMA) before shipping product back to Kelmark Furnishings. This will expedite and help ensure the proper action or credit upon processing. In order to expedite a return, please include the following information when requesting an RMA number: Transaction ID number, Date of purchase, Model number, Reason for return, Action to take (replacement/repair/return/credit) and whether the box has been opened or is manufacturer sealed. Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete. If a customer receives an RMA and we find upon receipt of customers return an incomplete product, the return may not be accepted and the product may be shipped “As is” back to customer at customers expense. Customer is responsible for shipping charges for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped at customers expense. Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS or Federal Express. This is for your protection as well as to ensure quick action on your return. Return privileges vary by manufacturer. Please contact Kelmark Furnishings Customer Service via email at: customer-service@kelmarkfurnishings.com for details.

Replacement Policy Overview:
Customer is responsible for returning damaged or defective merchandise to Kelmark Furnishings or the address provided at the time of RMA approval. Kelmark Furnishings will not ship replacement merchandise until receipt of damaged or defective item. All defective or damaged returns are subject to verification. Failure to return a defective or damaged product within the return time period will be deemed to be an acceptance of the product.

Questions? Call us toll free: 1-888-PATIO-20