Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Kelmark Furnishings relationship with you in relation to this website.

The term Kelmark Furnishings or “us” or “we” refers to the owner(s) of this website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We assume no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Kelmark Furnishings prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of the state of California in the United States of America.

Shop With Confidence

You can shop at www.kelmarkfurnishings.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks.

The company adheres to strict industry standards for payment processing, including: · 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. · Industry leading encryption hardware and software methods and security protocols to protect customer information.

Compliance with the Payment Card Industry (PCI) Data Security Standard.

www.kelmarkfurnishings.com is registered with the Authorize.Net Verified Merchant Seal program.

Pricing

All prices on kelmarkfurnishings.com are in U.S. dollars. Prices, inventory, availability and packaging are subject to change without notice. We reserve the right to limit sales, including the right to refuse sales to re-sellers.

Errors and Corrections

Although we try to keep the website updated with the most up to date pricing and availability, errors may happen. We are not responsible for a pricing error on our website. If an order is placed and an item in the order is deemed to have been incorrectly priced (including shipping cost errors), the customer will be contacted for a price update before the order is processed.

Promotions

Promotional items include any free item/gifts you receive with your order. Promotional items are only available on certain items, where stated. These promotions may be changed or revoked at any time. Promotional items may be shipped separately from your order via a different carrier or method of shipment. If you are returning your order, promotional items must also be returned.

Shipping Charges

Shipping rates are determined by the size and weight of the items. When placing an order you will be asked for your zip code - which will calculate and display shipping charges.

Delivery Time

The time to allow for delivery depends on the shipping method and distance to your home. Our goal is for your package to be on its way to you within 48 hours (late Friday or weekend orders may take a little longer to prepare).

P.O. Boxes

FedEx will not ship packages to P.O. boxes

Oversize Items

Some items may need to be shipped via truck line. These items usually require additional shipping charges for residential delivery, truck lift gate and/or phone ahead scheduling.

Return Policy

Kelmark Furnishings offers a 20 day return policy on merchandise based on the following conditions:

Damaged Product Box
If Customer receives damaged products, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify Kelmark Furnishings immediately to arrange for a carrier inspection and a pick-up of damaged products.

Please notify Kelmark Furnishings Customer Service via email at: customer-service@kelmarkfurnishings.com of damaged products WITHIN THE FIRST 7 DAYS of receipt. Timely receipt of this information is necessary for Kelmark Furnishings to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.

Non-Damaged/Defective, Unopened Merchandise within 20 days of Original Purchase Date
If you have non-defective merchandise which is unopened, depending on the item, manufacturer policies, and circumstances, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee or more. Return shipping to us is at your expense.

Shipment Refusals
All refused shipments are subject to a 15% restocking fee or more. Please note once an order has been processed and shipped it cannot be modified or cancelled. If the shipment is refused a restocking fee will apply.

The shipping fees are not refundable.

Non-Damaged/Defective, Opened Merchandise
We will not accept returns on merchandise that has been opened and is not defective.

Defective Products
If you have received defective merchandise you must contact Kelmark Furnishings within 7 days for replacement of defective merchandise with the exact same product. After 7 days, Customer will have to contact the manufacturer directly.

All return products must have an RMA number or the return will be refused.

To request an RMA:

• Please contact Kelmark Furnishings Customer Service via email at: customer-service@kelmarkfurnishings.com to request a Return Merchandise Authorization (RMA) before shipping product back to Kelmark Furnishings. This will expedite and help ensure the proper action or credit upon processing.
• In order to expedite a return, please include the following information when requesting an RMA number: Transaction ID number, Date of purchase, Model number, Reason for return, Action to take (replacement/repair/return/credit) and whether the box has been opened or is manufacturer sealed.
• Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete. If a customer receives an RMA and we find upon receipt of customers return an incomplete product, the return may not be accepted and the product may be shipped “As is” back to customer at customers expense.  
• Customer is responsible for shipping charges for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped at customers expense.
• Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS or Federal Express. This is for your protection as well as to ensure quick action on your return.
• Return privileges vary by manufacturer. Please contact Kelmark Furnishings Customer Service via email at: customer-service@kelmarkfurnishings.com for details.

Replacement Policy Overview:

• Customer is responsible for returning damaged or defective merchandise to Kelmark Furnishings or the address provided at the time of RMA approval.
• Kelmark Furnishings will not ship replacement merchandise until receipt of damaged or defective item.
• All defective or damaged returns are subject to verification.

• Failure to return a defective or damaged product within the return time period will be deemed to be an acceptance of the product.
  

Exceptions to the above Return Policy: No exceptions.

Copyright Notice

All content on this site, included but not limited to logos, text, graphics, layout and images is the property of Kelmark Furnishings, LLC. Any use of said materials is prohibited without written permission from the owner(s).